第1个回答 2012-06-25
Speaking is an art, to pay attention to ways of speaking skills and methods, we do every day to answer the phone and the guests talk, also in the art of expression, although the work is not an art, but also requires us to carefully try to figure out and practice, we work every day to take hundreds or even thousands of telephone answer guest questions, all sorts of strange things, and deal with various emergencies happen, if the total in a manner of speaking, a mood to treat all the guests, there is always the wrong time, these are not suitable for large can lead to customer complaints, as by a guest complains, so in order to avoid customer dissatisfaction and resentment, in we answered the phone pay special attention to their language attitude and tone. In short," exquisite service, personalized service" is our goal, very patient, and grasp the coping measure is the focus of our work.
第2个回答 2012-06-25
Talk is a door language art, to pay attention to talk of way method and skills, we such daily received phone and guests talk talk, is in expression art, although this items work is does not Shang is a door art, but also needs we seriously of figured and exercises, we daily work to received hundreds of even thousands of of phone, answered guests strange of problem, also to meet various burst situation of occurs, if total with a talk way, and a tone treat all of guests, Association has does not for of when, These are not suitable for large can lead to guest complaints, Coco was to guest complaints, and in order to prevent guests dissatisfaction and disgust when we receive calls special attention to the rhetoric of their own language and tone. In short, "exquisite service, personalized service" is our goal, very patient, and grasp the sense of proportion is the focus of our work.
第3个回答 2012-06-26
To talk to others is an art, in which we have to make use of skills and choose correct ways.every day we talk face to face to others or communicate on the phone.these are all expression of this kind of art .Although this job itself is far away from art,it needs our careful practice and imitation.we have to answer hundreds of thousands of phones to respond to customers'questions and to handle sudden matters.of course ,it's improper to talk in the same way and the same attitude all the time,which may cause their complaint and even disatification.as a result ,we care much about the tone and words when have a talk on the phone.all in all,considerate and exquisite service is our goal and treating our work with patience and degree the main point.
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