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Question

说话是一门语言艺术，要讲究说话的方式方法与技巧，我们这样每天接电话与客人交谈说话，也是在表达艺术，虽然这项工作算不上是一门艺术，但也需要我们认真的揣摩和练习，我们每天上班要接几百甚至上千的电话，回答客人千奇百怪的问题，还要应付各种突发状况的发生，如果总用一种说话方式、一种语气对待所有的客人，总会有不适合的时候，这些不适合大可导致客人的投诉，小可遭至客人抱怨，所以为了避免客人的不满和反感，在我们接听电话的时候特别注意自己的言词用语和语气态度。总之，“外语服务、细腻服务、个性化服务”是我们追求的目标，超耐心和把握应对的分寸是我们工作的重点。

Answer 1

Speaking as a language art, requires people to pay attention to manners of speaking, and its methods and skills as well. We anwer the phone and have conversations with guests every day, which is also expressing art, although this kind of work is not really an art, it still need us to ponder and practice carefully. We call hundreds, even thousands of telephone every day, answering various problems,sometimes dealing with all kinds of emergencies, if only one manner of speaking or single tone to reply all the guests, there must be some time to fail , which will be caused for big or small complaints. In this case, in order to avoid the guest's discontent and dislikes, when answering the phone we must pay special attention to the words of the language and tone of one's attitude. In a word, "foreign language service, delicate service, personalized service" is the goal of our pursuit, super patient and proper limits for speech is the focus of our work.

Answer 2

您好，很高兴为您解答：
Speaking is an art, to pay attention to ways of speaking skills and methods, we do every day to answer the phone and the guests talk, also in the art of expression, although the work is not an art, but also requires us to carefully try to figure out and practice, we work every day to take hundreds or even thousands of telephone answer guest questions, all sorts of strange things, and deal with various emergencies happen, if the total in a manner of speaking, a mood to treat all the guests, there is always the wrong time, these are not suitable for large can lead to customer complaints, as by a guest complains, so in order to avoid customer dissatisfaction and resentment, in we answered the phone pay special attention to their language attitude and tone. In short," foreign language service, exquisite service, personalized service" is our goal, very patient, and grasp the coping measure is the focus of our work.

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Answer 3

Speaking is an art, to pay attention to ways of speaking skills and methods, we do every day to answer the phone and the guests talk, also in the art of expression, although the work is not an art, but also requires us to carefully try to figure out and practice, we work every day to take hundreds or even thousands of telephone answer guest questions, all sorts of strange things, and deal with various emergencies happen, if the total in a manner of speaking, a mood to treat all the guests, there is always the wrong time, these are not suitable for large can lead to customer complaints, as by a guest complains, so in order to avoid customer dissatisfaction and resentment, in we answered the phone pay special attention to their language attitude and tone. In short," foreign language service, exquisite service, personalized service" is our goal, very patient, and grasp the coping measure is the focus of our work