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Question

说话是一门语言艺术，要讲究说话的方式方法与技巧，我们这样每天接电话与客人交谈说话，也是在表达艺术，虽然这项工作算不上是一门艺术，但也需要我们认真的揣摩和练习，我们每天上班要接几百甚至上千的电话，回答客人千奇百怪的问题，还要应付各种突发状况的发生，如果总用一种说话方式、一种语气对待所有的客人，总会有不适合的时候，这些不适合大可导致客人的投诉，小可遭至客人抱怨，所以为了避免客人的不满和反感，在我们接听电话的时候特别注意自己的言词用语和语气态度。总之，“细腻服务、个性化服务”是我们追求的目标，超耐心和把握应对的分寸是我们工作的重点。

Answer 1

Speech is a language art, should pay attention to manner of speaking methods and skills, we this phone conversation with guests every day to speak, is in express art, although the work is not an art, but also need our earnest ponder and practice, we will take to go to work every day hundreds, even thousands of telephone, answer guest of various problems, but also deal with all kinds of emergencies happen, if the total in a manner of speaking, a tone to all the guests, there will be not suitable for, these are not suitable for big can lead to guest complaints, by small coke to the guest complain, so in order to avoid the guest's discontent and disgusted, in our answers the phone pay special attention to the words of the language and tone of his attitude. In a word, "exquisite service, personalized service" is the goal of our pursuit, very patient, and grasp the discretion to is our focus.

Answer 2

Speaking is an art, to pay attention to ways of speaking skills and methods, we do every day to answer the phone and the guests talk, also in the art of expression, although the work is not an art, but also requires us to carefully try to figure out and practice, we work every day to take hundreds or even thousands of telephone answer guest questions, all sorts of strange things, and deal with various emergencies happen, if the total in a manner of speaking, a mood to treat all the guests, there is always the wrong time, these are not suitable for large can lead to customer complaints, as by a guest complains, so in order to avoid customer dissatisfaction and resentment, in we answered the phone pay special attention to their language attitude and tone. In short," exquisite service, personalized service" is our goal, very patient, and grasp the coping measure is the focus of our work.本回答被网友采纳

Answer 3

Speech is a language art, should pay attention to manner of speaking methods and skills, we this phone conversation with guests every day to speak, is in express art, although the work is not an art, but also need our earnest ponder and practice, we will take to go to work every day hundreds, even thousands of telephone, answer guest of various problems, but also deal with all kinds of emergencies happen, if the total in a manner of speaking, a tone to all the guests, there will be not suitable for, these are not suitable for big can lead to guest complaints, by small coke to the guest complain, so in order to avoid the guest's discontent and disgusted, in our answers the phone pay special attention to the words of the language and tone of his attitude. In a word, "exquisite service, personalized service" is the goal of our pursuit, very patient, and grasp the discretion to is our focus.

Answer 4

Speaking is an art, to pay attention to ways of speaking skills and methods, we do every day to answer the phone and the guests talk, also in the art of expression, although the work is not an art, but also requires us to carefully try to figure out and practice, we work every day to take hundreds or even thousands of telephone answer guest questions, all sorts of strange things, and deal with various emergencies happen, if the total in a manner of speaking, a mood to treat all the guests, there is always the wrong time, these are not suitable for large can lead to customer complaints, as by a guest complains, so in order to avoid customer dissatisfaction and resentment, in we answered the phone pay special attention to their language attitude and tone. In short," exquisite service, personalized service" is our goal, very patient, and grasp the coping measure is the focus of our work.望采纳

Answer 5

Speaking is an art of language, which emphasizes methods and skills. We talk to clients on the phone everyday using this art. Although this job is not a art itself, it still requires us to ponder and practice seriously. we take in hundreds, up to thousands, of phone calls everyday; and we answer all kinds of questions from our clients while dealing with various emergencies. If we always talk to our clients with a same manner and tone, there will be times when it woud become inappropriate. These inappropriate situations would result in client dissatisfaction, even client complaints, so in order to avoid client dissatisfaction and hatred, we should pay special attention to the words and the tone we use while answering phone calls. In conclusioin, "exquisite, personalized service" is our pursuit; exordinary patience and discretion are our focus.