淘宝买东西卖家发错货了怎么办?

如题所述

如您收到货物发现卖家发错货了,建议您保留好相关凭证,优先旺旺联系卖家协商换货或退款处理。如未能协商一致,建议您按照以下操作处理:

1、如订单未“确认收货”,建议您关注交易超时,及时【申请退款】,选择“退货退款”。

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2、订单“交易成功”的0—15天内,建议您优先【申请售后】,选择 “退货退款”。

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注意事项:“交易成功”的15天后,页面上申请售后的入口已经关闭,如商品存在问题,建议提供有效凭证,联系淘宝网客服处理。

3、以上申请如卖家拒绝后,您可以申请淘宝客服介入处理。

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根据你的情况,货物已经签收,可以先不用确认收货,等待卖家补货。如果卖家一直没有给你补发货,建议你申请退货处理。

扩展资料:

申请售后的具体流程如下:

1、若交易成功您未收到货、收到的商品不满意等需要申请售后,可以在交易成功15天内登录到【我的淘宝】—【已买到的宝贝】,找到对应的订单,点击【申请售后】:

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2、请选择您要申请的服务类型:我要退款、我要退货

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3、以【我要退货】为例:申请服务类型选择【我要退货】后,按照页面提示完整填写相关内容,其中*号为必填项,填写完后点击【提交申请】即可。

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参考资料:/consumerservice.taobao.com/self-help#page=issue-detail&knowledgeId=6685863"target="_blank"title="淘宝网-卖家发错货,怎么办?">淘宝网-卖家发错货,怎么办?

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第1个回答  2020-04-14
收到货第一时间拍照并查看订单详情,详细核对是自己买错还是卖家发错,并联系客服,一般卖家发错可以原路返回或从新寄回去,运费都是有发件人出,不是自己的错
千万别出钱。有的卖家会让你先垫付
可能货收到后会赖账噢本回答被提问者采纳
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