1. Recruitment and selection are examples of specific HR _____.
a. policies
b. values
c. practices
d. attitudes
e. philosophies
2. In the human capital perspective, the company matches the _____ of employees with the organization’s _____.
a. values; budget
b. capacity; motivation
c. capabilities; strategy
d. motivation; capabilities
e. strategy; creativity
3. The written outcome of a _____ is referred to as a _____.
a. job analysis; job description
b. job description; job analysis
c. job analysis; job specification
d. job specification; job analysis
e. both (a) and (c) are correct
4. A _____ inventory provides information regarding the KSA’s available among employees.
a. climate
b. skills
c. engagement
d. culture
e. satisfaction
5. HR forecasting takes its lead from _____.
a. specific production
b. market share
c. operational objectives
d. both (a) and (c) are correct
e. (a), (b), and (c) are correct
6. Worker KSAs represent _____ factors effecting HR forecasting and organizational culture represent _____ factors effecting HR forecasting.
a. internal; internal
b. internal; external
c. external; internal
d. external; external
7. Succession management is the process of ensuring that employees are _____ to meet the strategic objectives of the organization.
a. skilled
b. trained
c. available
d. (a) and (c) are correct
e. (a), (b), and (c) are correct
8. A top-down approach to succession management assumes that employees are _____ to be prepared for the next generation of leadership.
a. ready
b. unwilling
c. untrained
d. (a) and (b) are correct
e. (a) and (c) are correct
9. A psychological contract is a(n) _____ commitment between employers and their employees that guarantees job security and rewards for _____ behavior.
a. written; loyal
b. written; disloyal
c. unwritten; disloyal
d. unwritten; loyal
10. Core competencies are activities _____.
a. traditionally performed internally
b. are most likely to be outsourced
c. critical to business success
d. (a) and (b) are correct
e. (a) and (c) are correct
11. With respect to the HR scorecard, _____ should be linked to _____.
a. people; hierarchies
b. hierarchies; audits
c. deliverables; strategy
d. (a) and (b) are correct
e. (b) and (c) are correct
12. Benchmarking increases organizational performance by comparing _____ to a standard.
a. processes
b. products
c. performance
d. (a) and (c) are correct
e. (a), (b), and (c) are correct
13. Identify and briefly describe the 5C Model of HRM Impact?
14. Briefly describe THREE methods used to measure client satisfaction and identify the problems associated with measuring client satisfaction.