01
网络问题,由于视频通话的时候,需要在网络良好的环境下进行,如果网络信号不好,就会导致视频通话出现问题,对方听不到声音也在其中。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/37d12f2eb9389b50633498ae8e35e5dde6116e06?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
02
送话器问题,苹果手机的送话器出现问题,硬件损坏需要到维修店进行修理,苹果手机就要找售后了。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/203fb80e7bec54e71e2c62e2b2389b504ec26a0d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
03
微信软件问题,如果因为软件造成的,视频通话是会没有声音的,因此卸载软件重装。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/b03533fa828ba61ef093b3d34a34970a314e59c8?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
04
权限设置问题,手机应用权限禁止了微信的一些权限,只要进入手机设置将权限打开即可解决。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/0b7b02087bf40ad1a9b6bc1f5c2c11dfa8eccef8?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
05
耳机问题,在视频通话的时候,有些用户习惯带上耳机通话,这时如对方听不到声音,更换耳机检测是否是耳机话麦坏了。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/42a98226cffc1e1722f6f7cd4190f603728de985?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
06
对方手机问题,可能是对方手机听筒或者耳机有故障,可叫对方进行检查一下。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/7a899e510fb30f24ccde97ffc395d143ac4b0381?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)