1、下载【e高速】App,打开后输入手机号获取验证码登录。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/03087bf40ad162d962b5d26101dfa9ec8a13cd70?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
2、点击页面上方的【ETC网厅】,选择页面右下角的【在线客服】。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/ca1349540923dd545b291715c109b3de9c824870?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
3、选择页面正下方的【在线客服】,并输入【ETC黑名单】,点击【发送】。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/d043ad4bd11373f0db65dfe2b40f4bfbfbed0470?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
4、查看客服回复,找到ETC被拉入黑名单的原因和解决方法。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/8b13632762d0f70309e825a118fa513d2697c571?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
5、如果被拉入黑名单的原因是代扣账户余额不足,可返回App【首页】,点击【ETC充值】,保证ETC内余额充足,扣款成功后48小时以内(周末顺延)自动解除黑名单。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/bba1cd11728b47108b7b4db1d3cec3fdfc032372?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
6、如果被拉入黑名单的原因是解约免密支付协议,请在ETC申请窗口重新签约并还清欠款,方可解除黑名单。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/060828381f30e9243ef02c4c5c086e061d95f773?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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