打开小米官网,并登陆账户,进入到个人首页中。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/bd315c6034a85edf5cb30ab942540923dd547569?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
接着点击右上角“我的订单”,打开购买产品的订单。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/7e3e6709c93d70cfc8c55e97f3dcd100baa12b69?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
然后点击“订单状态”,在打开的窗口中下拉,在最下方选择“申请退款”。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/0824ab18972bd407233c266770899e510eb309b4?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
然后在申请退货款页面中,输入退货理由,选择“下一步”。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/aec379310a55b319db0277ef48a98226cefc17b4?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
等待页面跳转,注意此时的订单状态是否已显示“正在退款”.
若显示的不是正在退款,而是正在备货,此时需要拨打人工客户热线进行电话再次退款确认,需要提供订单号或者订货联系人姓名,按提示进行退款。
退款确认成功后,再次返回订单查看状态,显示“退款成功”,
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/38dbb6fd5266d0161bf86bb29c2bd40734fa3542?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
待银行处理,用什么支付方式付款就会退到哪里,信用卡支付的同样,在一个工作日内退还到信用卡中。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/f2deb48f8c5494ee381dfb8326f5e0fe99257e69?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)