这种情况需要刷机来解决,如下方法:
手机开不了机,或者开机停在安卓机器人的界面时,只能尝试强刷固件的方法进行解决。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/9a504fc2d562853590f8ec2c97ef76c6a7ef63a6?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
因为开不了机,所以也没办法进行备份,不然的话在卡刷之前一定要记得先用备份软件备份过联系人、短信、图片、app等之后再进行。联系人备份可以用QQ同步助手。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/a1ec08fa513d269779b8365052fbb2fb4316d857?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
到EMUI官方网站下载对应手机版本的rom完整包保存到电脑,一定要找对版本,不然刷进去更麻烦。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/a08b87d6277f9e2f027e23051830e924b899f377?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
把下载好的完整包解压缩,得到一个dload文件夹,把文件夹用读卡器存到SD卡里,整个存进去,存到sd卡根目录里。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/14ce36d3d539b60073de31baee50352ac65cb7ae?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
关闭手机,然后同时按住音量加+音量减+电源键,手机会进行强制重刷固件的操作,完成后会自动开机。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/f31fbe096b63f6245e18070e8044ebf81a4ca371?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)