谁帮我翻译一下? 怎么翻译呢?加200分

Question

运筹学排队论在网通客户服务中的应用
摘要：网通营业网点电话缴费客户的排队问题，既是一个常见的现象，也是一个棘手的问题。解决排队问题的基本目标是权衡缴费客户等待成本与网通营业网点增加资源引起的成本之间的得失，令客户满意贯穿于现代通讯经营管理和市场营销活动的始终。本文首先介绍与网通营业网点电话收费相关的排队论知识，其次从客户排队问题的根源和面对客户排队问题所采取的措施两大方面入手，运用排队论相关知识，解决网通营业网点电话缴费客户排队问题，提高客户满意度。
关键词：等待时间；排队论；网通缴费客户

不要用在线翻译呀,如果翻译的好,我给你200加分

Answer 1

楼主，下面知我自己翻译的，你看看~

the Queuing Theory of the Operations Research Applying to the Netcom Customer Service

Abstract:When the customers paying telephone fees in a Netcom business branch,the queuing problem is not only a very common phenomenon,but also a hard nut to crack.The main purpose of solving the queuing problem is weighting the gain and loss between the costs caused by paying customer waiting and getting additional resource to Netcom business branch,in order to run the customer satisfaction throughout the modern communication business management and marketing activity.The paper first introduces the knowledge of queuing theory related to the telephone paying in the Netcom business branch, then starts with two main aspects ,the root of the customer queuing problem and the solution to take facing the problem,applying the knowledge related to the queuing theory to solve the queuing problem of the customer paying telephone fees in Netcom business branch,and increase the customer satisfaction.

Keywords: waiting time; queuing theory;Netcom paying customer

完全人工翻译，希望对楼主有帮助~

Answer 2

Queuing Theory in Operations Research Netcom Services Client Application

Abstract: Netcom business outlets phone charge customers queuing problem, is a common phenomenon, but also a thorny issue. Solve the queuing problem of the basic objectives are to weigh the costs and wait for customers to pay business outlets Netcom additional resources arising from gains and losses between the cost, so that customer satisfaction through the management of modern communication and marketing activities has always been. This paper first introduces Netcom business outlets and telephone charges related to the queuing theory of knowledge, followed by customers queuing up from the root of the problem, and customers lined up to face questions the measures taken by the two-pronged approach, using knowledge of queuing theory to solve business outlets Netcom telephone payment charges customers queuing problem, improve customer satisfaction.

Keywords: waiting time; queuing theory; Netcom customers to pay