求英文超级好的朋友帮我解释一下这句英语是什么意思？

Question

我申请官解我的苹果手机，客服给我回的邮件。不明白这个是什么意思？

求解释：
As informed earlier, we can't unlock your iPhone unless the bar is
removedfrom it。

在线翻译的就算了。我翻译过了。

Answer 1

If you've got the phone as a gift from one of your friend then I'd
request you to contact him to get the bar removed.
如果这个手机是你从朋友那里得到的礼物，那么我们要求你联系这个朋友以便移除这个磁条。
After the bar is removed, we'll then be able to proceed with the
unlocking request. If the bar isn't removed then unfortunately we won't
be able to unlock the phone.
在磁条被移除以后，我们就可以开始进行解锁程序了。如果这个磁条没有移除那么很抱歉我们不能给你解锁手机。
I hope this helps.
我希望这封邮件能帮到你。

As informed earlier, we can't unlock your iPhone unless the bar is
removedfrom it。

就像之前告知你的一样，除非磁条被移除否则我们不能帮你解锁你的IPHONE。追问

谢谢你啊。不过我还是不明白在解锁过程中有什么磁条。。。唉

追答

你再发邮件去问客服，让他们具体解释下BAR是什么在哪里，怎么移除，邮件的回复我可以再给你翻译

Answer 2

就像早些时候告诉你的一样，我们不能解锁你的iphone，除非拿掉它的磁条。追问

那加入这句英文
If you've got the phone as a gift from one of your friend then I'd
request you to contact him to get the bar removed.

After the bar is removed, we'll then be able to proceed with the
unlocking request. If the bar isn't removed then unfortunately we won't
be able to unlock the phone.

I hope this helps.
能判断的仔细点吗？ 就比如拿掉他的磁条？

追答

如果你从你的朋友那儿作为礼物得到这个手机，那么我希望你联系他来拿掉这个磁条。
磁条被移除后我们才可以进行解锁程序。如果磁条没能被移除，那很不幸，我们不能解锁。
我希望这些信息可以帮助你。

追问

我另外开个帖来感谢你、

Answer 3

如果手机琐屏不解除，我们无法揭开您的iphone,这是我们接到的通知追问

那加入
If you've got the phone as a gift from one of your friend then I'd
request you to contact him to get the bar removed.

After the bar is removed, we'll then be able to proceed with the
unlocking request. If the bar isn't removed then unfortunately we won't
be able to unlock the phone.

I hope this helps.
在结合我刚才那句是什么意思呢、

Answer 4

不会是 “滑动滑块 手机解锁 ”吧

Answer 5

哪句啊?说清楚点啊！追问

我上传英文了、

追答

稍等！

Answer 6

请说一下是那一句啊。。。这样怎么能帮你解答呢？追问

我上传了、

追答

As informed earlier, we can't unlock your iPhone unless the bar is
removedfrom it。
翻译：和以前说过的一样，除非你把这个bar从你的iPhone移除掉，我们是不能解锁它的。