商务打电话礼仪英文

Question

如题所述

Answer 1

1. 商务电话礼仪常用英语
区域号码 Area code
投币电话 Coin call
会议电话 Conference call
信用卡电话 Credit card call
电话干扰 Crossed lines
直拨电话 Direct dial call
国内电话 Domestic call
分机 Extension
分机号码 Extension number
交换台号码 Exchange number
公用电话 Public telephone
长途电话 Long distance call
市内电话 Local call
传话机 Mouth piece
对讲机系统 Intercom system
国际电话 Overseas call
同线电话 Party line
无线电话 Radio telephone
电话本 Telephone book
电话亭 Telephone booth
电话号码 Telephone number
电信局 Telephone office
通话次数表 Service meter
2. 常用礼貌句型
(1) 自报家门
这里是青海贸易公司的Tina Hao。我能为您做些什么？
This is Tina Hao of Qinghai Trading Company. May I help you?
(2) 听不清楚
对不起，我没听懂您说的话。
Sorry. I didn't get what you said.
我听不太清楚。
I can't hear you very well.
通信效果不太好。
We have a bad connection.
我听不太清楚您说的话。
I can't catch what you are saying.
发生上面的情况，您可以请对方再重复一遍，您可以说:
能请您再说一遍吗?
Could you repeat that, please?
您能再慢一点说吗?
Would you say that again?
(3) 请对方说慢点
您能再说慢一点吗?
Could you speak more slowly?
您能再大声一点吗?
Could you speak up/out a little?
您能再说清楚一点吗?
Would you speak more clearly?
(4) 帮忙转分机
请帮我转分机211.
Please connect me with extension two-one-one.
请帮我接人事部好吗?
Could you put me through to the personnel department, please?
(5) 他在忙线中
他现在正在接另一个电话。
He's on another line right now.
他正在接长途电话。有什么我可以帮您吗?
He's talking a long-distance call now, what can I do for you?
抱歉.他正在打电话。
Sorry, he's busy.
(6) 请对方稍等一下
您能稍等一会儿吗?
Could you hold for a moment, please?
您能稍等一会儿吗?
Can you hold on, please?
请稍等一下.他马上来接电话。
Just a moment. He's coming on the line now.
(7) 现在不方便接电话
她现在有客人。
She has a visitor at the moment.
他正在开会。
He is in a meeting now.
很抱歉，我正好要出门。可不可以稍后再打给您。
I'm sorry, but I'm just about to leave. Can I call you back?
他有来上班，不过现在不在座位上。
He's here, but he's not at his desk right now.
他还没到办公室。
He hasn't come to the office yet.
很抱歉，他刚才外出了。
I'm sorry, he's out right now.
(8) 在休假中
他今天休假。
He is off today.
3. 基础会话
留下口信 (留话)
学习重点：找某人听电话
表示某人不在
表示要留话
留下自己的联络处
询问如何拼对方的姓名
CALLER：请转告他打到……找我
Could you ask him to call me at...?
RECEIVER：他不在，您要留话吗?
I take a message?
Mr. Jones is out at the moment. Would you like to leave a message?
Mr. Jones is not available right now. May I give him a message for you?
Mr. Jones is away from his desk. Can I take a message?
away adv. 外出;不在
at the moment 现在;此刻
available a. 是指“找得到人;在此处”的意思
away from one’s desk 不在位子上